Information We Collect
When you register and use the 172 platform, we collect several categories of information to ensure your experience is smooth and secure. The types of information collected are as follows:
Full name, Malaysian mobile number, email address (if provided), username, and encrypted password. This information is used for identity verification and account management.
Bank account holder name, account number (in partially masked format), and transaction history in MYR. We do not store credit card information or banking PINs.
Device type, operating system, browser version, IP address, and general location data (state/city). This information helps us detect suspicious access and optimise display for smartphone screens.
Login records, pages visited, games played, bet amounts, and session duration. This data is used to improve platform quality and verify game integrity.
Purpose of Data Use
172 uses collected information exclusively for purposes related to platform operations and user experience. We do not use your data for any purpose outside the scope described below:
- Identity verification and account security — ensures that only the legitimate account holder can access their account and process withdrawals.
- Processing deposits and withdrawals in MYR — verifying transaction details and matching bank account names against registration information.
- Customer Support — enabling the 172 team to resolve account issues, bonus enquiries, and transaction disputes more efficiently.
- Fraud and abuse prevention — detecting unusual activity patterns that may indicate unauthorised access or multiple account usage.
- Platform improvements — analysing usage patterns in aggregate (without identifying individuals) to improve interface design and mobile performance.
- Legal compliance — maintains transaction records as required by applicable regulations and discloses information to authorities where required by law.
172 does not use your personal data for external marketing or to sell user profiles to any commercial entity.
Cookies & Session Tracking
The 172 platform uses cookies and similar tracking technologies to ensure core functions operate correctly. Our cookies fall into two main categories:
Functional Cookies (Required)
These cookies are required to maintain your login session, save language preferences, and ensure form security. Without them, the platform cannot function properly. Functional cookies cannot be disabled.
Analytics Cookies (Optional)
Analytics cookies collect information about how you use the platform — pages visited, time spent, and navigation paths. This data is gathered in aggregate form and does not identify you personally. You can disable these cookies through your browser settings without affecting the platform's core functionality.
172 does not use third-party cookies for targeted advertising purposes.
Data Storage, Security & Sharing
Retention Period
Active account information is retained for as long as your account remains active. If your account is closed, your personal data will be kept for the period required by applicable legal and compliance obligations before being permanently deleted. Financial transaction records in MYR are retained for the duration required under relevant financial regulations.
Security Measures
172 employs multiple layers of data protection, including encryption of data in transit and at rest, strict access controls on internal systems, continuous monitoring for suspicious activity, and two-factor authentication for sensitive operations such as fund withdrawals.
Third-Party Sharing
172 does not sell users' personal information to any third party for commercial purposes. Limited sharing may occur in the following situations only:
- Licensed payment processors that handle MYR deposits and withdrawals — only the information necessary to complete a transaction is shared.
- Malaysian legal authorities when required through valid legal process.
- Technical service providers that support platform operations, bound by strict confidentiality agreements.
User Rights Over Personal Data
As a 172 platform user, you have the following rights regarding your personal data:
You have the right to request a copy of the personal information we hold about you. Requests can be made via the support email with appropriate identity verification.
If any information we hold about you is inaccurate or out of date, you have the right to request a correction through your account panel or by contacting 172 support.
You may request the deletion of your account and personal data. Requests will be processed subject to applicable legal retention requirements. Any remaining credit balance will be processed through the standard withdrawal procedure before deletion.
To exercise any of the above rights, contact the 172 team by email at [email protected], including your account number and identity verification.
Policy Changes & How to Contact Us
Privacy Policy Updates
172 reserves the right to update this Privacy Policy at any time to reflect changes in operational practices, legal requirements, or security enhancements. When material changes are made, the new effective date will be stated at the top of this page. We encourage users to review this page periodically.
Continued use of the 172 platform after policy changes are published constitutes acceptance of the updated policy. If you do not agree with any changes, please stop using the platform and contact us to close your account.
Privacy-Related Queries & Complaints
If you have any questions, concerns, or complaints regarding how 172 handles your personal data, please reach out to us through the following channels:
Email: [email protected]
Response time: Within 3 business days
Live support: Available 24/7 through your account portal — visit the FAQ for further guidance.